Need help with Air?
Before launch: replace [SUPPORT EMAIL] throughout this page, and make the same address the Support URL you enter in App Store Connect. Review the answers below so they describe how Air actually behaves.
Frequently Asked Questions
Which devices does Air run on?
Air is an iPhone app. [STATE THE MINIMUM iOS VERSION AND ANY DEVICE REQUIREMENTS]
Do I need an account to use Air?
[ANSWER: DESCRIBE WHETHER AN ACCOUNT OR SIGN-IN IS REQUIRED]
What happens to my data if I delete the app?
[ANSWER: DESCRIBE WHAT IS KEPT AND WHAT IS LOST] See the Privacy Policy for more detail.
Can I use Air offline?
[ANSWER: DESCRIBE WHICH FEATURES WORK WITHOUT AN INTERNET CONNECTION]
App Support
If something isn’t working, email [SUPPORT EMAIL] and include:
- your iPhone model and iOS version;
- the version of Air you are running;
- what you were doing when the problem happened.
That detail usually makes the difference between a guess and a fix.
Subscription Support
Subscriptions are billed and managed by Apple, not by us. To view, change or cancel a subscription, open the Settings app on your iPhone, tap your name, then tap Subscriptions.
Refunds are handled by Apple. You can request one at reportaproblem.apple.com.
For anything else about a subscription, email [SUPPORT EMAIL].
Privacy Questions
Our Privacy Policy explains how information is handled. For questions it doesn’t answer, or to make a request about your data, email [SUPPORT EMAIL].